Return policy

You're eligible to return products bought online within 14 days of delivery. Food items (coffee) and courses are non-refundable under Danish law.

Please return items in brand new, unused condition, with all tags and packaging.
Original order shipping charges, if applicable, are not refundable.

Exchange Policy

If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock.

Please contact us for a Return Number (RET)

Please contact us for a Return Number (RET) before sending back products. Simply send us a message with the information below and we will respond within 1-2 business days with your Return Number (RET).
Please provide the following info:

  • Order number
  • Email address
  • Info on which product(s) you wish to return

You can find your order number in the order confirmation email you received upon purchase.

Send us your return

Write your RET number on the outside of your package as well as on a slip of paper with the article that you will return. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our logistics center.

Please understand that we cannot cover the return shipping costs.


Send your return to:

 

La Cabra Coffee - Roastery

Marguerite Vibys Plads 1

2000 Frederiksberg

Denmark

RET#______________

 

Refunds and exchanges are typically processed within 4-6 business days of receipt of your return.