Special holiday return policy: Items shipped between November 1 and December 31 may be returned until January 31 for a full refund, subject to regular return guidelines.
You're eligible to return products bought online within 14 days of delivery. Food items (coffee) and courses are non-refundable under Danish law.
Please return items in brand new, unused condition, with all tags and packaging.
Original order shipping charges, if applicable, are not refundable.
If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock.
Return shimpment costs are free in Denmark.
International return shipment cost is $15.0 / €13.4. This amount will be deducted from your refund upon receival of your return shipment.
Please contact us for a Return Number (RET) before sending back products. Simply send us a message with the information below and we will respond within 1-2 business days with your Return Number (RET) and your return label.
Please provide the following info:
You can find your order number in the order confirmation email you received upon purchase.
Write your RET number on the outside of your package as well as on a slip of paper with the article that you will return and follow the guide in the email sent to you with your return label. We cannot be responsible for your return until it is received at our logistics center.
Please understand that we cannot cover the entire return shipping costs (international orders).
Refunds and exchanges are typically processed within 4-6 business days of receipt of your return.