Returns and Exchanges
You can cancel any online order by notifying us via the online chat within 14 days of delivery. Please return items in brand new, unused condition, with all tags and packaging intact. If you need a different size, color, or product, please return your item(s) for a refund and place a new order as per your requirements.
All coffee products and other food items must be returned in a brand new, unused condition, with unbroken packaging. If the packaging of these products is broken, you will lose the right to cancel the order.
Return shipment costs are covered within Denmark.
For international returns, the shipment cost is $15.0 / €13.4. This amount will be deducted from your refund once we receive your return shipment.
Please note that original order shipping charges, if any, are not refundable.
Items ordered between November 1st and December 31st may be returned for a full refund through January 31st, subject to the regular provisions of this Returns Policy.
This policy applies solely to private customers.
Follow these steps to return an item
1. Contact us via the online chat and provide the following information:
- Order number
- Email address
- Details of the product(s) you wish to return
- Reason for return
2. We will respond within 3 days with return instructions, a return label, and a return number (RET#).
3. Send your return within 30 days of receiving your return label. Pack the items safely and include a printed note with your RET# inside the parcel. The shipment remains your responsibility until it is received by us.
4. We will process your return promptly, and refunds are processed within 10 calendar days of receiving your return.