La Cabra

Terms of service

For Term of serive in Danish scroll down to "Handelsbetingelser"

This website is operated by La Cabra Coffee Roasters. Throughout the site, the terms “we”, “us” and “our” refer to La Cabra Coffee Roasters. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PAYMENT

Payment through the webshop is possible with Mastercard, VISA, JCB, UnionPay, American Express and Dankort. The amount will be withdrawn at the time of shipment. All prices are including Danish VAT (25%).

La Cabra reserve the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or force majeure.

GIFT CARD - TERMS OF USE

You cannot purchase an Online Gift Certificate with another Gift Certificate.

If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase with a valid credit card.

If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your account for your next purchase using the same Gift Certificate code.

Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash (except where required by state law).

We cannot replace lost or stolen Online Gift Certificates.

If a customer wants to buy a gift card for someone else, then they need to forward the gift card email to the recipient.

Gift Cards are not redeemable for cash. If the value of your Gift Card is greater than the amount of your total purchase, you will be able to use the remaining Gift Card balance for future purchases, subject to these terms and conditions.

La Cabra Gift Cards cannot be used for our subscription service at this time. If you wish to use an existing Gift Card for a coffee subscription please get in touch with our customer service team at webshop@lacabra.dk. We will exchange your Gift Card value for a discount code to be used uniquely for the subscription service.

Gift Cards are redeemable within 2 years from purchase.

If you have any additional questions, please contact our Customer Service team at webshop@lacabra.dk 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS AND SERVICES

You can find documentation and descriptions of each product on this website.

All coffees are sold whole bean only.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall La Cabra Coffee Roasters, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless La Cabra Coffee Roasters and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of La Cabra, Graven 20, Aarhus C, DK-8000. CVR: 34221065

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at webshop@lacabra.dk.

La Cabra

Handelsbetingelser

Produktdokumentation

Du kan finde produktdokumentation og beskrivelser for hvert produkt her på hjemmesiden. Al kaffe sælges som hele bønner.

Risiko

Riskoen for varerne overgår til dig som køber fra varen er afleveret til leverandøren.

Forsendelse

Vi håndtere og sender alle ordre tirsdag og torsdag (med undtagelse af helligdage), og kaffe er som udgangspunkt ristet dagen før, eller senest 9 dage før afsendelse. Hvis du har spørgsmål vedr. din ordre kontakt venligst vores kundeservice på webshop@lacabra.dk

NATIONAL FORSENDELSESPOLITIK

• Gratis forsendelse på alle ordre der har en værdi af 400 DKK eller højere
• PostNord er vores primære leverandør i Danmark
• Forsendelsestiden er 1-2 hverdage fra forsendelse (mandag - fredag)
• PostNord DK Collect: Forsendelse til et lokalt afhentningssted. Pris: 29 DKK
• PostNord DK Home Delivery: Forsendelse til private adresser. Pris: 49 DKK

INTERNATIONAL FORSENDELSESPOLITIK

• Gratis forsendelse på alle ordre der har en værdi af 400 DKK eller højere
• Ordre sendt med vores ‘Standart delivery’ forsendelsesmetode bliver håndtere at PostNord i Danmark, men bliver overleveret til den lokale postmyndighed afhængigt af destination
• Forsendelsestid for vores ‘Standart delivery’ forsendelsesmetode er typisk 3 - 10 hverdage (mandag - fredag) men kan tage op til 15 hverdage afhængigt af destination. Vent venligst til efter 15 dage med at kontakt os vedr. din pakke.
• Standart delivery pris: 50 DKK
• Ordre bestilt med en af vores express forsendelsesløsninger bliver leveret på 1 - 3 dage (mandag - fredag), men kan tage op til 5 hverdage. Vent venligst til efter 5 dage med at kontakt os vedr. din pakke hvis du har valgt én af disse løsninger. Pris og forsendelsestid kan variere afhængigt af destination.

FORSENDELSESZONER

Vores gratis forsendelsesmulighed ved ordre med en værdi på eller over 400 DKK er gældende for følgende lande: Australien, Belgien, Brasilien, Canada, Danmark, Estland, Færøerne, Findland, Frankrig, Tyskland, Storbritanien, Grækenland, Hong Kong, Ungarn, Island, Irland, Italien, Japan, Letland, Litauen, Luxemborg, Mexico, Holland, New Zealand, Norge, Polen, Portugal, Singapore, Rusland, Slovakiet, Slovenien, Sydkorea, Spanien, Sverige, Schweitz, Tyrkiet, USA, Kroatien, Kina, Tjekkiet, Østrig
Vores gratis forsendelsesmulighed gælder IKKE for følgende lande: Indien, Indonesien, Iran, Irak, Kuwait, Malaysia, Monaco, Quatar, Taiwan, Thailand, De Forenede Arabiske Emirater, Vietnam

INTERNATIONAL TOLD OG SKAT

• Internationale forsendelsespriser dækker udelukkende betaling for forsendelse. Told, skat, og relaterede afgifter er ikke dækket i forsendelsesprisen, og skal betales af køber ved modtagelse.
• Regler vedr. told og skat variere fra land til land, kontakt venligst dit lokale toldkontor for yderligere information. Når procedurer vedr. told er nødvendig kan det skabe forsinkelser til din levering ud over det oprindelige forsendelsesestimat.

Retur og fortrydelsesret

Fødevarer tages ikke retur, herunder kaffe. Andre varer tages retur indtil 14 dage efter modtagelsen.
Såfremt varerne er intakte, uåbnede og i original emballage tilbagebetales det fulde beløb. Er varen taget i brug er det ikke muligt at returnere produktet. Du er som kunde ansvarlig for de omkostninger som vil være forbundet med at sende varen retur. Køber skal give besked om fortrydelse inden for 14 dage efter varens modtagelse, og herefter skal varen returneres til La Cabra senest 14 dage efter. La Cabra foretager tilbagebetaling af købsbeløbet til kunden senest 14 dage efter, at vi har modtaget meddelelse om fortrydelse, såfremt varen er kommet retur eller vi har modtaget bevis for, at kunden har sendt varen retur (fx en postkvittering).
Varer kan ikke returneres i vores fysiske forretninger men skal sendes til:
La Cabra Webshop
Graven 20
DK-8000 Aarhus C

Betaling

Det er muligt at betale med Mastercard, VISA, JCB, UnionPay, American Express og Dankort. Betalingen hæves fra din konto ved afsendelse af varen, bortset fra abonnementer som hæves den sidste dag i måneden. La Cabra tager forbehold for eventuelle afgiftsændringer, pris- og korrekturfejl, tekniske fejl, udsolgte varer og force majeure.

Gavekort - Anvendelsesvilkår

Du kan ikke købe et online gavekort med et andet gavekort. Hvis mængden af dit online gavekort ikke dækker det samlede bestillingsbeløb, skal du betale resten af købet med et gyldigt kreditkort. Hvis mængden af dit online gavekort er mere end det samlede ordrebeløb, gemmes saldoen med din konto til dit næste køb ved hjælp af samme gavekortskode. Online Gavekort er ikke-overførbare, kan ikke refunderes og kan ikke indløses kontant (undtagen hvis det kræves i henhold til lovgivningen). Vi kan ikke erstatte tabte eller stjålne online gavekort. Hvis en kunde ønsker at købe et gavekort til en anden, skal de sende gavekortet til modtageren. Ordrebekræftelsen tages ikke i mod som gavekort. Gavekort kan ikke indløses for kontanter. Hvis værdien af dit gavekort er større end mængden af dit samlede køb, vil du være i stand til at bruge den resterende gavekortbalance til fremtidige køb, underlagt disse vilkår og betingelser.


La Cabra Gavekort kan ikke bruges til vores abonnementstjeneste på nuværende tidspunkt. Hvis du ønsker at bruge et eksisterende gavekort til et kaffeabonnement, skal du kontakte vores kundeserviceteam på webshop@lacabra.dk. Her kan værdien af dit gavekort veksles for en rabatkode, der skal bruges unikt til vores abonnementstjenesten. Gavekort kan indløses inden for 2 år fra køb.

Har du yderligere spørgsmål, bedes du kontakte vores kundeserviceteam på webshop@lacabra.dk

Nøjagtighed, fuldstændighed og informationsformidling

Vi er ikke ansvarlige, hvis oplysninger, der stilles til rådighed på dette websted, ikke er korrekte, komplette eller aktuelle. Materialet på dette websted er kun til generel information og bør ikke påberåbes eller bruges som det eneste grundlag for at træffe beslutninger uden at høre primære, mere præcise, mere fuldstændige eller mere rettidige informationskilder. Enhver afhængighed af materialet på dette websted er på egen risiko.

Vilkår specifikt for kaffeabonnementer

Kaffeabonnementer afsendes på tirsdage. Betaling hæves dagen forinden din forsendelse.
Du vil være på abonnementslisten hvis din betaling er blevet gennemført. Hvis betaling ikke kan gennemføres kontakter dig direkte pr. email.
Du kan altid logge ind på ‘Account’ hvorfra du kan administrere dit abonnement. Her kan du opdatere din forsendelseskalender, opdatere kreditkort information, se købshistorik samt sætte dit abonnement på pause.
Det er dit ansvar, som kunde, at post- og email-adresser er korrekte samt at betalinger løbende kan gennemføres.
Hvis du skifter kort er det dit ansvar, som kunde, at opdatere dine kortoplysninger. Dette gøres ved at logge ind på din ‘Account’ på lacabra.dk. Herfra trykkes ‘Manage subscriptions’ og ‘Billing information’.
Abonnementet fortsætter, til vi modtager din opsigelse. Du kan stoppe dit abonnement ved at logge ind på din Account eller kontakte os på webshop@coffeecollective.dk. Du modtager herefter en bekræftelse af din opsigelse på mail.
Internationale kaffeabonnementer sendes som breve med tracking, eller hvis ønsket med DHL Express for en merbetaling afhængigt af destination. Danske abonnementer sendes som pakker med tracking.

Oplysning om klagemuligheder

Hvis du vil klage over en vare eller tjeneste købt hos os, kan du indgive en klage til:
Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35, 2500 Valby
Du kan klage til Center for Klageløsning via www.forbrug.dk.
Ved indgivelse af en klage skal du oplyse vores e-mail adresse info@lacabra.dk.

Kontakt information

La Cabras, Graven 20, Aarhus C, 8000 DK. CVR: 34221065
Spørgsmål om Servicevilkårene skal sendes til os på webshop@lacabra.dk.