Our return policy is 14 days. The customer needs to give notice of wish to return an item within 14 days of delivery. The package must then be returned to and received by La Cabra within 14 days after return label is recieved. La Cabra will refund the purchase to the customer within 14 days after notice, given the products have been returned and proof of shipment has been documented and verified.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Food items (coffee) and courses are non-refundable under Danish law.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Items bought in this web shop cannot be returned in any of our physical stores, but must be sent via mail to our logistics center.
Returns are free of charge within Denmark. When requesting a return we will send you a return label. Please provide order number when requesting a return. Returns are handled by PostNord in Denmark.
International orders will be charged for the shipping costs. When requesting a return we will send you a payment link so you can pay for your return label. Please provide order number when requesting a return. When payment is accepted we will send you your return label.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via our online chat.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange the product for the same item, let us know via our online chat with an accurate description of the issue acompanied by images of the damage. Please also provide your order number.
If the exchange is approved we will send you a return label so you can return the defective product, and a new product will be send within 7 days.