FAQ

Subscription

Can I subscribe to any particular coffee?

We believe in fresh coffee so we follow the seasons. This means that we don’t have the same offerings all year round, and that you can’t subscribe to a particular coffee. We hope that you will see this as en exciting and educational coffee taste experience like we do.

Are the coffees different every time?

Subscribers to our Discovery Subscription can expect two new coffees every 4 weeks.

As a 1 x 250g subscriber you will receive the most exclusive coffee from that month's offering.

As a 2 x 250g subscriber you will receive one of each coffee.

As a 4 x 250g subscriber you will receive two of each coffee.

High Volume Subscription customers can expect the coffees to change every 3rd or 4th month.

How do I change my shipping address?

Log in to your subscription account, go to manage subscription and click 'Edit' next to your address. From here you can change both shipping and billing address.

If you wish to change your pick up point in Denmark, please send us a message with your desired pick up point. Find pick up point.

How do I make changes to my subscription?

Log in to your account.

On your account page you can manage your subscription. You can update your credit card, delivery address, frequency and skip shipments as you like.

If you wish to have you next order shipped a certain week, want to receive more or less coffee in your subscription or wish to swap to a different coffee subscription from La Cabra, please get in touch and we'll be happy to help.

How do I skip a shipment?

Log in to your account.

Click the button "Skip Shipment".

Please select the shipment you would like to skip. This action will not affect any other shpiments than the one you've skipped.

Can I pause my subscription?

At the moment there is no option to pause your subscription, but we reccomend that you skip as many shipments as you need. We always send a reminder 3 days before the next shipment is scheduled.

How do i change the frequency of my subscription?

Log in to your account.

Click the button "Manage Subscriptions". Then simply click "Edit" in the subscription overview. From here you can change your frequency.

 Subscriptions will continue until we recieve your cancelation.

How do I re-activate my subscription?

Log in to your account.

Click the button "Manage Subscriptions".

From here you simply click the "Re-Activate" button. You can Re-Activate your subscription at any time.

How do I apply a discount code to my subscription?

If you have a discount code for your subscription, you can apply it by loggin in to you account and go to 'Manage subscription'. From here you simply click 'Apply Discount Code'. Learn more.

How do I track my shipment?

You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info. Learn more. You can always find your recent shipments under 'My orders' in our chat.