FAQ

General

How should I brew my coffee?

You can brew our coffees any way you want - it is just a matter of the right ratios.
Please see our brew guides for more info.

Why can't I place an order to my country?

We currently ship to 40+ countries Worldwide. We are constantly working to expand our list of shipment destinations. We’re sorry if your country is not listed as one of our current destinations, but you can send us a request and we’ll work to include your country as well.

What forms of payment do you accept?

You can pay with Visa, MasterCard, Amex and PayPal.

What is your return policy?

Please read our return policy here.

Subscription

What subscription options do you have?

How much

You can choose between 2 x 250g or 4 x 250g.


How often

You can choose your shipment to be every 2 weeks or every 4 weeks.


What kind of coffee should I expect?

You can expect new seasonal coffees of the finest quality every month.

What kind of coffee should I expect?

You can expect new seasonal coffees of the finest quality every month.

Can I subscribe to any particular coffee?

We believe in fresh coffee so we follow the seasons. This means that we don’t have the same beans all year round and that you can’t subscribe to a particular coffee. We hope that you will see this as en exciting and educational coffee taste experience like we do.

Are the coffees different every time?

No but you can expect new seasonal coffees of the finest quality every month.

Can I make changes to my subscription?

Yes you are able to change the amount of coffee you receive or how often it is shipped. Log in to your account and click the button "Manage Subscription".

Can I pause my subscription?

Yes you are able to pause your subscription at any time. Log in to your account and click the button "Manage Subscription".

Can I skip a shipment?

Yes you are able to skip a shipment in your subscription at any time. Log in to your account and click the button "Manage Subscription".

When will I be billed?

We bill our subscription clients on the day your coffee is shipped.
You can always check your upcoming shipment. Log in to your account and click the button "Manage Subscription"

How do I cancel my subscription?

You are able to cancel your subscription at any time. Log in to your account and click the button "Manage Subscription".

How do I update my subscription billing information?

Log in to your account, click the button "Manage Subscription" and choose "Billing information".

Can I change the day of the week my subscription ships?

No, but you can change subscription intervals to either every 2nd week or every 4th week.
We always roast the coffee on Mondays and ship on Tuesdays. We do this to make sure you receive fresh coffee, every time.

Log in to your account and click the button "Manage Subscription" to change the frequency.

Does my subscription have an expiration date?

Your subscription doesn't expire until you end your subscription.