FAQ

You can pay with Mastercard, Visa, Maestro, American Express, iDEAL, Bancontact, Shop Pay, Google Pay, Apple Pay and PayPal. MobilePay is available in Denmark.

We charge you on the day your order is shipped.

For coffee subscribers you can always check your upcoming shipments by logging in to your account.

You can change or cancel your order until it's been processed at our shipping center. Please contact us and provide name, email, and order number along with any changes you might have (we respond to customer inquiries within 24 hours on weekdays).

If we have already processed or shipped your order it will no longer be possible to change your order. In this case please refer to our return policy.

You are eligible to return all products bought online (except for coffee and courses) within 14 days of delivery. For more information please visit our returns page.

You must contact us within 14 days of delivery and tell us your order number and the issue in the subject line. Also please attach a photo of the delivered products inside the shipping box used for the delivery. We'll get back to you with a solution as soon as possible.

You must contact us within 14 days of delivery. Please include the following in your message: Order number, email address, and an acurate desciption of the issue along with the following photos:

• A photo of the defective/broken product
• One or more photos of the problem

We'll get back to you with a solution as soon as possible.

The production and supply issues of the past couple of years have not been easy. We will be selling Peak replacement filters as long as stock lasts.

If you would prefer to keep using the Peak Water system in Denmark, you can purchase replacement filters from our colleagues at Original Coffee in Copenhagen, or on their webshop. If you have any questions, our customer support team is here to help in the chat.

We currently ship to 60+ countries Worldwide (see the list here).

Your shopping experience with us might change due to Brexit. As we are located in Denmark, you might therefore be charged duties/VAT for some products in your order upon arrival.

Duties and taxes

The duties/taxes will depend on the value of the shipment and the products in the shipment. Both VAT and duty on coffee is zero-rated. This means that these fees will not be charged when you order coffee from us, except on shipping fees.

General thresholds for goods from the EU:

• for orders up to 135 GBP, standard VAT of 20% will apply (except on coffee)
• for orders over 135 GBP additional duties/taxes may apply.

Please note that La Cabra does not have any control over these fees and cannot advise as to what the costs will be.

Transit time

Also note that, due to additional customs processes, you might experience a slight delay in the delivery of your parcel.

Returns

If you are returning from the UK please make sure to download, print and fill out the commercial invoice which you can find in the return confirmation email. Filling out this commercial invoice is important, to prevent your return from being rejected at customs. Once filled out, fold the invoice in half, and attach it on the outside of your return parcel, with the top of the invoice visible to the courier. Please note that food items (coffee) are non-refundable under Danish law.

Visit our shipping page.

You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info. Please note that with Postal delivery there can be limited tracking information once the shipment has reached it's destination country. Learn more.

In Denmark orders are delivered within 1-3 days from shipment. International orders shipped with our Postal delivery takes 3-10 business days, but may take up to 15 days. (Please wait until after this timeframe to inquire about your package). Express shipments are delivered within 1-5 days from shipment worldwide. Learn more.

If you havn't received your package within 15 weekdays from shipment please send us a message with a short description of the issue along with you email address and order number. We will then send a request to our carrier to locate your package. along with your email address and order number. Please wait contacting us until after the allowed shipment period of 15 weekdays (not including processing time at our roastery).

The shipping cost depends on destination and which shipping option you pick. Please visit our shipping info page for more info.

You can brew all of our coffees any way you want. Learn more about our approach to coffee brewing and find brew guides for the most common brewing methods here.

Our coffee performs best when thoroughly rested. For both espresso and filter brewing they peak after 30 days. In the case of filter we are happy to brew them after 14 days but after a month is ideal. The experience will be far superior; better flavour clarity, more integrated acidity and less bitterness. They simply open up, tasting more transparent and structured. We've aslo written a more in depth blog post about this.

We believe in fresh coffee so we follow the seasons. This means that we don’t have the same offerings all year round, and that you can’t subscribe to a particular coffee. We hope that you will see this as en exciting and educational coffee taste experience like we do.

Subscribers to our Discovery Subscription can expect two new coffees every 4 weeks. Every month you get the opportunity to taste different coffees.

• As a 1 x 250g subscriber you will receive the most exclusive coffee from that month's offering.
• As a 2 x 250g subscriber you will receive one of each coffee.
• As a 4 x 250g subscriber you will receive two of each coffee.

High Volume Subscription customers can expect the coffees to change every 3rd or 4th month.

Log in to your subscription account, go to "Manage subscriptions" and click "Edit" next to the subscription you wish to update shipping address for. If you wish to change your billing information simply click 'Billing information' from the menu.

If you wish to change your pick up point in Denmark, please send us a message with your desired pick up point. Find pick up point.

Log in to your account.

On your account page you can manage your subscription. You can change the date of your next shipment, swap to a different subscription product, add additional products to you upcoming shipments and update credit card and shipping address.

If you have any questions, please contact us. We'll be happy to help.

Log in to your account.

If you wish to skip a shipment, simply click the button "Skip" from your delivery schedule. Skipping a shipment won’t affect the other planned shipments.

If you have a pre-paid subscription you can only reschedule new charges from your account. If you wish to skip one of your pre-paid shipments please reach out to our support and we'll be happy to help.

You can pause your subscription by either changing your next upcoming charge date or by skipping any future shipment.

If you have a pre-paid subscription you can only reschedule new charges from your account. If you wish to skip one of your pre-paid shipments please reach out to our support and we'll be happy to help.

We always send a reminder 3 days before the next shipment is scheduled.

Log in to your account.

Click the button "Manage Subscriptions". Then simply click "Edit" in the subscription overview. From here you can change your frequency. Our pre-paid subscriptions have a frequency of 4 weeks. If you want a different frequency please subscribe to our Monthly Subscription.

Subscriptions will continue until we receive your cancelation.

Log in to your account.

Go to "Manage Subscriptions", click 'Edit' and scroll to the end of page. From here you can cancel your subscription. Please let us know why you have decided to cancel your subscription and click proceed.

You can cancel your subscription at any time, or simply skip certain shipments.

Log in to your account.

Click the button "Manage Subscriptions". From here you simply click the "Re-Activate" button. You can Re-Activate your subscription at any time.

You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info. Learn more.

Log in to your La Cabra Account and go to "Manage Subscription". Click "Edit" and browse the product catalogue. Click "Add one-time" on your desired product to add it to your next upcoming shipment. If you have a pre-paid subscription, your one-time product will be shipped with your next paid shipment.

Remember to add your one-time purchase discount code for 15% off your add-on products.

Log in to your La Cabra Account and click "Manage subscriptions" and go to your "Delivery schedule". From there you can see and manage your add-on products.