FAQ

General

What forms of payment do you accept?

You can pay with Visa, MasterCard, Amex and PayPal.

When will I be charged for my order?

We charge you on the day your order is shipped.
For coffee subscribers you can always check your upcoming shipments by logging in to your account.

Can I cancel or make changes to my order?

You can change or cancel your order by sending us an email to webshop@lacabra.dk with information about any changes you might have. Please provide name and order number. You can change your order until Monday at 8.00 am GMT+1, after this time it is to late to cancel or make any changes to your order.

What is your return policy?

You are eligible to return all products bought online (except for coffee) within 14 days of delivery. For more information please refer to our return policy.

I receieved the wrong product and/or didn't receive all my products, what should I do?

You must contact us within 14 days of delivery at webshop@lacabra.dk and tell us your order number and the issue on the subject line. Also please attach the following photo to the email:
- A photo of the delivered products inside the box used for the delivery.
We'll get back to you with a solution as soon as possible.

I've received a defective/broken product

You must contact us within 14 days of delivery at webshop@lacabra.dk, writing the order number and the issue on the subject line. Also please attach the following photos to the email:
- A photo of the defective/broken product
- One or more photos of the problem
We'll get back to you with a solution as soon as possible.

Shipping

What countries do you ship to?

We currently ship to 40+ countries Worldwide (see complete list here). We are constantly working to expand our list of shipment destinations. If your country is not listed as one of our current destinations, you can can send us a request and we’ll work to include your country in the future as well.

How do I track my shipment?

You can track your package using the Shipment-ID/Track and trace number received in a separate email from our carrier. Track your shipment here.

Please allow for up to 3 weekdays from shipment to receive your Shipment-ID.

When can I expect to receive my order?

Orders to Denmark takes between 1-2 days from shipment to delivery. Orders shipped with International standart delivery are delivered within 5-15 business days from shipment. Orders delivered with one of our express options are delivered within 5 days from shipment. Learn more.

I haven't received my order within the estimated delivery timeframe, what should I do?

Send us an email to webshop@lacabra.dk with a short description of the issue along with name of the recipient and order number. We will then send a request to our carrier to locate your package. If you havn't received your package within 15 weekdays from shipment, you can choose to get a refund, or a new shipment send to you.
Please wait contacting us until after the allowed shipment period of 15 weekdays.

Coffee

How should I brew my coffee?

You can brew all of our coffees any way you want. Follow our brew guides for more info.

When is the coffee best?

The coffee is best up to two months after the roast date.

Subscription

Can I subscribe to any particular coffee?

We believe in fresh coffee so we follow the seasons. This means that we don’t have the same offerings all year round, and that you can’t subscribe to a particular coffee. We hope that you will see this as en exciting and educational coffee taste experience like we do.

Are the coffees different every time?

As a subscriber you can expect two new coffees every 4 weeks. As a 1 x 250g subscriber you will receive the most exclusive coffee from that month's offering. As a 2 x 250g subscriber you will receive one of each coffee, and as a 4 x 250g subscriber you will receive two of each coffee. 

How do I make changes to my subscription?

Go to www.lacabra.dk and sign in to your account. On your account page you can manage your subscription by clicking the button 'Manage Subscriptions'. You can update billing info, delivery address, frequency (every 2, 4 and 8 weeks) and skip shipments as you like from the 'Delivery schedule'. If you wish to have you next order shipped a certain week or want to receive more or less coffee in your subscription box please send us an email at webshop@lacabra.dk.

How do I pause or cancel my subscription?

Log in to your account and click the button "Manage Subscriptions". You can cancel your subscription and re-activate it any time, or simply skip certain shipments. If you wish to have you next order shipped a certain week please send us an email at webshop@lacabra.dk and we will update your schedule.

Can I change the day of the week my subscription ships?

No, but you can change subscription intervals to either every 2nd week, every 4th week or every 8th week. We always roast the coffee several days a week and ship Tuesday and Thursday. We do this to make sure you receive fresh coffee, every time.

Log in to your account and click the button "Manage Subscriptions" to change the frequency.