FAQ

General

What forms of payment do you accept?

You can pay with Mastercard, VISA, JCB, UnionPay, American Express, Dankort and Apple Pay. MobilePay is available for Danish customers only.

When will I be charged for my order?

We charge you on the day your order is shipped.
For coffee subscribers you can always check your upcoming shipments by logging in to your account.

Can I cancel or make changes to my order?

You can change or cancel your order until it's been processed at our shipping center. Please contact us and provide name, email, and order number along with any changes you might have (we respond to customer inquiries within 48 hours on weekdays).
If we have already processed or shipped your order it will no longer be possible to change your order. In this case please refer to our return policy.

How do I return a product?

You are eligible to return all products bought online (except for coffee and courses) within 14 days of delivery. For more information please visit our returns page.

I receieved the wrong product and/or didn't receive all my products, what should I do?

You must contact us within 14 days of delivery and tell us your order number and the issue in the subject line. Also please attach a photo of the delivered products inside the shipping box used for the delivery.
We'll get back to you with a solution as soon as possible.

I've received a defective/broken product

You must contact us within 14 days of delivery. Please include the following in your message:
Order number, email address, and an acurate desciption of the issue along with the following photos:
- A photo of the defective/broken product
- One or more photos of the problem
We'll get back to you with a solution as soon as possible.

Shipping

What countries do you ship to?

We currently ship to 60+ countries Worldwide (see the list here).

How do I track my shipment?

You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info.
Please note that with our Standard shipping method there can be limited tracking information once the shipment has reached it's destination country. Learn more.

When can I expect to receive my order?

In Denmark orders are delivered within 1-3 days from shipment.
International orders shipped with our Standard delivery option takes 3-10 business days, but may take up to 15 days. (Please wait until after this timeframe to inquire about your package). Express shipments are delivered within 1-5 days from shipment worldwide. Learn more.

I haven't received my order within the estimated delivery timeframe, what should I do?

Please send us a message with a short description of the issue along with your email address and order number. We will then send a request to our carrier to locate your package. If you havn't received your package within 15 weekdays from shipment, you can choose to get a refund, or a new shipment send to you.
Please wait contacting us until after the allowed shipment period of 15 weekdays (not including processing time at our roastery).

What is the cost of shipping?

The shipping cost depends on destination and which shipping option you pick. Please visit our shipping info page for more info.

Coffee

How should I brew my coffee?

You can brew all of our coffees any way you want. Learn more about our approach to coffee brewing, or visit our page with brew guides.

When is the coffee best?

Our coffee performs best when thoroughly rested. For both espresso and filter brewing they peak after 30 days. In the case of filter we are happy to brew them after 14 days but after a month is ideal. The experience will be far superior; better flavour clarity, more integrated acidity and less bitterness. They simply open up, tasting more transparent and structured. We've aslo written a more in depth blog post about this.

Subscription

Can I subscribe to any particular coffee?

We believe in fresh coffee so we follow the seasons. This means that we don’t have the same offerings all year round, and that you can’t subscribe to a particular coffee. We hope that you will see this as en exciting and educational coffee taste experience like we do.

Are the coffees different every time?

Subscribers to our Discovery Subscription can expect two new coffees every 4 weeks.

As a 1 x 250g subscriber you will receive the most exclusive coffee from that month's offering.
As a 2 x 250g subscriber you will receive one of each coffee.
As a 4 x 250g subscriber you will receive two of each coffee.

High Volume Subscription customers can expect the coffees to change every 3rd or 4th month.

How do I change my shipping address?

Log in to your subscription account, go to manage subscription and click 'Edit' next to your address. From here you can change both shipping and billing address.

If you wish to change your pick up point in Denmark, please send us a message with your desired pick up point. Find pick up point.

How do I make changes to my subscription?

Log in to your account.

On your account page you can manage your subscription. You can update your credit card, delivery address, frequency and skip shipments as you like.

If you wish to have you next order shipped a certain week, want to receive more or less coffee in your subscription or wish to swap to a different coffee subscription from La Cabra, please get in touch and we'll be happy to help.

How do I skip a shipment?

Log in to your account.

Click the button "Skip Shipment".

Please select the shipment you would like to skip. This action will not affect any other shpiments than the one you've skipped.

Can I pause my subscription?

At the moment there is no option to pause your subscription, but we reccomend that you skip as many shipments as you need.
We always send a reminder 3 days before the next shipment is scheduled.

How do i change the frequency of my subscription?

Log in to your account.

Click the button "Manage Subscriptions". Then simply click "Edit" in the subscription overview. From here you can change your frequency.

How do I cancel my subscription?

Log in to your account.

Click the button "Manage Subscriptions".

From here you click the "Cancel" button. You can cancel your subscription at any time, or simply skip certain shipments.


Subscriptions will continue until we recieve your cancelation.

How do I re-activate my subscription?

Log in to your account.

Click the button "Manage Subscriptions".

From here you simply click the "Re-Activate" button. You can Re-Activate your subscription at any time.

How do I apply a discount code to my subscription?

If you have a discount code for your subscription, you can apply it by loggin in to you account and go to 'Manage subscription'. From here you simply click 'Apply Discount Code'. Learn more.

How do I track my shipment?

You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info. Learn more. You can always find your recent shipments under 'My orders' in our chat.

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